Refund policy

Refund & Return Policy – VYRO ELECTRONIC COMMERCE

Last Updated: 18 August 2026

We want customers to receive products in the condition and specification advertised.

Customers may request a return within 14 calendar days of delivery, subject to the conditions below and any mandatory rights available under applicable law.

To qualify for a discretionary return, the product should generally be unused, unworn where applicable, in substantially the same condition in which it was received, and returned with its original packaging and accessories.

To request a return, contact qwww.bader12@gmail.com and include your order number, the reason for the return, and photographs where relevant. Do not return a product before receiving return instructions from us.

If an item arrives damaged, defective, materially different from what was ordered, or the wrong item is delivered, contact us as soon as reasonably possible and preferably within 48 hours of delivery, with photographs or video showing the issue.

Where we confirm that an item was defective, damaged upon arrival, or incorrectly supplied, we may provide an appropriate replacement, refund, or other remedy in accordance with applicable law.

For change-of-mind returns accepted by us, return shipping costs may be the customer’s responsibility. Where the return results from our error or a verified defective or incorrect product, reasonable return-shipping arrangements will be handled as applicable.

Certain items may not qualify for discretionary returns where appropriate, including personalized products, products that cannot be returned for hygiene reasons after opening, gift cards, or products clearly marked as final sale. This does not affect rights that cannot legally be excluded.

After an approved returned product is received and inspected, we will notify the customer of the outcome. Approved refunds will normally be issued to the original payment method. The time taken for the refunded amount to appear can vary depending on the bank or payment provider.

If an order has not yet entered processing or fulfillment, customers may contact us to request cancellation. Cancellation cannot be guaranteed after fulfillment or shipment has started.

Nothing in this policy is intended to remove or restrict any mandatory consumer rights available under applicable UAE law.

Contact Information

VYRO ELECTRONIC COMMERCE

Ajman, United Arab Emirates

Trade License No. 140046

Email: qwww.bader12@gmail.com